A schedule connected to the property's needs.
Prepare the agreed posts and service hours, then communicate assignment changes to the officers involved. Keep open coverage needs visible for review.
Security software for hotels and hospitality
SUPPORT THE GUEST EXPERIENCE WITH A CONNECTED SECURITY TEAM.
Support a professional security operation behind the guest experience. Guardix helps hotel and hospitality teams coordinate posts, communicate instructions, document property checks, and follow incidents through review. Keep the officer, supervisor, and authorized property contact connected to the information that matters for the shift.
By industry
The next guest-facing issue needs a prepared team.
The security team may work across entrances, parking areas, back-of-house locations, and event spaces. Guardix organizes the duties for those assignments and keeps the field record available to the responsible supervisors. Give each shift the instructions to carry the property service forward.
Clear duties and contact procedures.
Provide the approved property instructions and escalation contacts. Help the officer understand which responsibility belongs with security and which contact handles the next step.
Property checks with evidence.
Use checkpoints, photos, and site questions for the areas included in the patrol. Give supervisors a practical record of the completed work.
Communication with a lasting account.
Use the permitted team channels to coordinate updates. Record important incidents and follow-up in the related workflow so the next authorized shift has context.
Guest call · Room 412 · noiseFloor 4 checked · 10:14 PM
Team channelNIGHT SHIFT
FRONT DESKNoise complaint, room 412.
K. BROOKSOn my way to floor 4.
Shift logHANDOFF TO DAY SHIFT
10:02 PM guest call, room 412
10:14 PM resolved, quiet
Guardix AI
Make the written handoff easier to understand.
Use AI report refinement to improve the structure and wording of the officer's recorded account. Company prompts can guide the preferred style for property reporting. Supervisors review the facts and relevant evidence before sharing the information, helping the next team start with a readable update about the work.
NovaScheduling agent
AtlasDispatch agent
Your teamReviews and approves
Example · An overnight property concern reaches the morning team.
An officer records an access issue found during an overnight check and follows the property's contact procedure. The supervisor reviews the account and gives the incoming authorized team the relevant update and remaining action.
How it connects
How the workflow connects
- 1
Prepare the property shift.
Set the schedule, instructions, patrol requirements, and contacts.
- 2
Coordinate the work.
Document the checks and communicate issues through the assigned channels.
- 3
Carry the record forward.
Review the report and assign any outstanding follow-up.
FAQ
Frequently asked questions
Can event coverage be part of the property schedule?
Yes. Use the scheduling workflow to prepare and review the relevant event assignments alongside the property's regular security service.
Can property management receive the reports relevant to them?
Yes. Use the authorized client access and configured reporting scope to share the approved information for the property relationship.
Next step
Keep security service in step with the property.
Give the team a connected workflow for the duty, the communication, and the reviewed account.
Platform
Explore the relevant Guardix modules
Scheduling & Open ShiftsBuild site schedules, manage open posts, and use Nova assistance to prepare coverage for review.Open page Post Orders & AcknowledgmentsPut approved duties and instructions within reach, and keep required acknowledgments connected to the assignment.Open page NFC & QR Tours and PatrolsDocument NFC or QR checkpoints with the photos and answers required for each patrol.Open page Hourly & Daily Activity ReportsTurn shift observations into site-specific hourly and daily reports, with AI assistance for clearer writing.Open page Walkie-Talkie & Team CommunicationKeep enabled voice and messaging channels close to dispatch, supervision, and the mobile field workflow.Open page
Solutions
Related solutions
Events & VenuesPrepare the roster, brief assigned posts, target team updates, and coordinate the venue's next action.Open page Client Visibility & Service ConfidenceShare a reviewed account of the field work through client access and a reporting rhythm you control.Open page Corporate & In-House SecurityGive internal security leaders a shared operating record for posts, patrols, incidents, and responsible follow-up.Open page