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Common questions

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Common questions

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Guardix brings scheduling, GPS tracking, dispatch, reporting, and payroll into one operating layer — so operators stop stitching together half a dozen tools and start running tighter, more profitable contracts.

No. Guardix scales from a single-guard operation to thousands of officers across regions. You only pay for the active seats you use.

Most teams are live within a week. Our onboarding team imports your post sites, guards, and shift templates from CSV or your previous tool, then walks you through your first schedule.

Yes. We routinely migrate from Trackforce, TrackTik, and spreadsheets. Bring your roster, locations, and historical records and we'll handle the import.

Guards use the Guardix mobile app for clock-in, GPS check-ins, tour scans, and incident reports. It works on any modern iOS or Android phone and runs lightly in the background.

Chat, email, and the full knowledge base are included on every plan. Professional and Enterprise add priority phone support and a named onboarding contact.

Plans are billed per active employee, monthly or annually. There are no long-term lock-ins, and you can change tiers at any time as your headcount moves.

Use live chat or email and we'll log it directly with the product team. Customers can also track and vote on items on the public roadmap.