Getting started and access
Understand invitations, account setup, assigned roles, client access, and the information available to each user.
Guardix Help Center
Get answers. Get back to protecting.
From your first login to your next payroll review, find practical help for the work your team does in Guardix. Explore guidance for officers, managers, administrators, dispatchers, finance teams, and clients.
01
Start with the job in front of you.
Schedules and attendance
Find guidance on shifts, availability, clock-ins, breaks, timecards, and attendance exceptions.
Officer app and field work
Get familiar with post orders, NFC and QR checkpoints, required photos, site questions, and shift reports.
Incidents and dispatch
Learn how to document an event, attach relevant evidence, communicate updates, and follow your organization's escalation procedure.
People, documents, and training
Navigate employee records, document submissions, certification reviews, assigned learning, and acknowledgments.
Billing, expenses, and payroll preparation
Understand approved hours, service rates, invoice preparation, expense allocation, reimbursements, and financial review.
AI and automation
Explore supported AI assistance and configured workflows. Learn what to review before using an AI draft, suggestion, or generated quiz.
Clients, permissions, and settings
Find help with assigned properties, client visibility, notifications, and administrative controls.
02
Your role. Your starting point.
- Officers Access your assignment, review instructions, document the shift, and communicate with your team.
- Managers and dispatchers Review coverage, coordinate follow-up, and keep the next action moving.
- Administrators and finance Configure authorized access and review the records behind workforce and financial workflows.
- Clients Find the reports and property information your security provider has authorized you to view.
03
Quick answers to common questions.
Why can't I see a module or property?
Access depends on your organization's subscription and assigned permissions. Ask your administrator to review your role and site access.
What should I check if I cannot clock in?
Check your assigned shift, connection, device permissions, and any displayed location requirement. Contact your supervisor if the issue continues. Report the problem promptly so your organization can review the actual time worked under its attendance procedure.
Can AI submit a verified incident report for me?
AI can help refine wording in supported workflows. You must review the facts, names, times, and meaning before submitting a report.
Is support the same as dispatch?
Product support helps with Guardix software. Managed dispatch is a separate purchased service with its own coverage and escalation arrangements. For an emergency, follow your site's procedure and contact local emergency services when necessary.
04
Need a person to look at it?
Send your organization name, device and app version, a short description, and the approximate time of the issue. Include a redacted screenshot if useful. Keep passwords, access codes, payment details, and unrelated personal information out of your message.
- Support emailsupport@guardix.com
For broader operational guidance, explore Learning Resources.