Call and incident context
Capture the request and connect it to the relevant client, site, or incident. Give the dispatcher the details needed to begin coordination.
Security dispatch software
PUT THE RIGHT RESPONSE IN MOTION.
Connect the incoming issue with the people and records needed to respond. Guardix dispatch brings call details, incident context, officer information, location visibility, and response updates into one operational workflow. Available Atlas AI assistance helps prepare the response while authorized dispatchers direct the action and keep the team informed.
Dispatch Coordination
Coordinate the response with more context.
Dispatch works best when the next person can understand the site, issue, available resources, and steps already taken. Guardix brings that information closer together so your team can review the request, communicate with officers, and keep a useful timeline for management.
Officer and location visibility
Review the available on-duty resources and location information. Consider the officer's assignment and suitability alongside proximity before directing the response.
Connected response updates
Keep officer communication and status information associated with the operational record. Help the next dispatcher or manager understand what has happened.
Reporting for management review
Bring the response information into the enabled incident and reporting workflow. Give authorized reviewers the context needed to assess the outcome and follow-up.
01 / 04
Call and incident context
Capture the request and connect it to the relevant client, site, or incident. Give the dispatcher the details needed to begin coordination.
02 / 04
Officer and location visibility
Review the available on-duty resources and location information. Consider the officer's assignment and suitability alongside proximity before directing the response.
03 / 04
Connected response updates
Keep officer communication and status information associated with the operational record. Help the next dispatcher or manager understand what has happened.
04 / 04
Reporting for management review
Bring the response information into the enabled incident and reporting workflow. Give authorized reviewers the context needed to assess the outcome and follow-up.
Harbor Point lobbyIncoming call · 10:02 PM
K. Brooks · 0.4 miSofia Reyes · 1.1 miDev Patel · 1.6 miBuilding B
Assigned10:02 PMEn route10:03 PMOn site10:07 PMResolved10:21 PM
Dispatch recordBuilding B alarm
Received10:02 PM
OfficerK. Brooks
On site10:07 PM · 5 min
Resolved10:21 PM · 19 min
OutcomeFaulty door sensor, reset
Guardix AI
Atlas helps prepare the next response.
Use enabled Atlas assistance to identify nearby resources and connect the incident with a live response timeline. Dispatchers review the details, determine the appropriate officer or contact, and follow the company's escalation procedures. AI supports the preparation; the authorized team controls operational direction.
Example · a practical example
A site reports an access concern. Dispatch reviews the request, checks the available officers, coordinates the approved response, and keeps the resulting updates with the incident.
How it works
How it works
- 1
Receive the issue.
Record the site, situation, and contact details.
- 2
Coordinate resources.
Use the available context and AI assistance to prepare the response.
- 3
Track and review.
Record updates, complete the report, and assign further follow-up.
FAQ
Frequently asked questions
Is the dispatch module the same as managed dispatch service?
The module provides the software workflow for your authorized team. Guardix's managed dispatch service is a separately scoped service staffed by live dispatch personnel.
Does proximity determine the final assignment?
Proximity is useful context. Your dispatcher also considers availability, site duties, qualifications, and the response procedures your company approves.
Next step
Keep the response connected from start to review.
See how Guardix brings dispatch information, AI assistance, and officer coordination into the same operational record.
Related
Works well with
GPS Tracking & GeofencingGive supervisors and dispatch available on-duty location and geofence context for field coordination.Open page Incident ReportingCapture the event and evidence, refine wording with AI, and coordinate the next authorized action.Open page Walkie-Talkie & Team CommunicationKeep enabled voice and messaging channels close to dispatch, supervision, and the mobile field workflow.Open page