An officer alert workflow
Give assigned officers access to the supported SOS function. Establish when and how the team should use it within the company's response instructions.
Security guard SOS and escalation
GIVE OFFICERS A CLEAR WAY TO ASK FOR HELP.
Give officers a clear mobile route to request urgent assistance. Guardix's enabled SOS workflow connects an alert with available location and incident context for the contacts your company designates. Keep notification, coordination, and the follow-up record connected so the responsible team can work through your site's response procedure.
SOS & Escalation
Put a response process behind the alert.
An urgent alert needs an agreed destination and a clear next action. Guardix helps your company connect the officer's request with the people responsible for reviewing the situation and coordinating follow-up. Your operating procedures determine the escalation priorities and response responsibilities.
Available location and incident context
Share the information the enabled workflow provides to the authorized responders. Location and event details help your team understand where assistance is needed.
Designated contacts and escalation
Configure the permitted notification and follow-up process. Make the responsible contacts and escalation instructions clear to officers and management.
Records for subsequent review
Keep the alert and resulting updates associated with the incident or operational record. Help managers understand the actions taken and the further work needed.
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An officer alert workflow
Give assigned officers access to the supported SOS function. Establish when and how the team should use it within the company's response instructions.
02 / 04
Available location and incident context
Share the information the enabled workflow provides to the authorized responders. Location and event details help your team understand where assistance is needed.
03 / 04
Designated contacts and escalation
Configure the permitted notification and follow-up process. Make the responsible contacts and escalation instructions clear to officers and management.
04 / 04
Records for subsequent review
Keep the alert and resulting updates associated with the incident or operational record. Help managers understand the actions taken and the further work needed.
SOS
Alert sent · 11:42 PMDev Patel · SOS
South Yard · Gate CShift 10 PM – 6 AMPost orders: lone worker check
Designated contacts
GAGrace AdeyemiSupervisor · 11:42 PM
DDispatch24/7 desk · 11:42 PM
MRMarcus ReedOperations · 11:44 PM
SOS raised11:42 PMSupervisor called11:42 PMOfficer safe11:49 PMRecord reviewed8:10 AM
Guardix AI
AI assistance for the information around the event.
Connect the incident with enabled AI reporting assistance after factual details are recorded. Clearer wording and available event summaries can support management review. Your responders remain responsible for assessing urgency and directing action under the site procedures; the SOS workflow supplies an alert and operational context.
Example · a practical example
An officer requests help from the mobile workflow. The designated team reviews the available details, follows the escalation procedure, and records the resulting response updates.
How it works
How it works
- 1
Prepare the procedure.
Define contacts, notification settings, and site response instructions.
- 2
Raise the alert.
The officer uses the enabled SOS workflow when assistance is required.
- 3
Coordinate and document.
The responsible team follows the response procedure and records the outcome.
FAQ
Frequently asked questions
Who receives an SOS alert?
The supported configuration and your company's designated contacts determine the recipients. Establish the notification and escalation process before the workflow is used.
How does SOS relate to emergency services?
Your site response procedure defines when officers must contact emergency services and who directs the operational response. Guardix supports alerting, context, and documentation for the company workflow.
Next step
Give urgent requests a clearer operational path.
Explore the officer alert, designated response, and connected incident record in Guardix.
Related
Works well with
Dispatch CoordinationConnect incoming issues, officer context, location, and response updates with available Atlas assistance.Open page Incident ReportingCapture the event and evidence, refine wording with AI, and coordinate the next authorized action.Open page Guardix Mobile AppOne app for officers, managers, admins, and clients. Each account receives the access its role allows.Open page