A connected starting point for the shift.
Review scheduled work, attendance information, and site activity through the available operations view. Identify which post or officer needs follow-up.
Tools for security operations and dispatch
SEE WHAT NEEDS ATTENTION. PUT THE NEXT STEP IN MOTION.
Give operations and dispatch the context to turn an exception into an organized next step. Guardix connects shift status, attendance, officer information, site instructions, configured alerts, incidents, and response updates. Keep the people supervising the field working from the same operating record.
Exceptions3 open
Late arrivalPier 9 · 10:12 PM
Activity gapSouth Yard · 74 min
Uniform checkRiverside · vest
Activity gapSouth Yard
Post ordersCall officer first
Dev PatelCalling…
GAOwner: Grace AdeyemiSupervisor
OpenIn progressResolved
By team
The next call should connect to the work behind it.
A dispatcher may need to understand a missed arrival, an officer's question, or an incident at a property. Guardix puts the relevant shift, post, contact, and activity context within the connected workflow. Help the team assess the issue, contact the responsible person, and record the action.
Configured exceptions in focus.
Bring late arrivals, activity gaps, location exceptions, and enabled uniform checks into the team's review. Inspect the source record before deciding how to respond.
Instructions and communication together.
Use approved post orders and the enabled voice or messaging channels to clarify duties and coordinate the team. Keep important decisions in the relevant operating record.
A response with an owner.
Connect incoming issue details with the officer, incident, task, and response timeline. Direct the action through your company's contact and escalation procedures.
Guardix AI
Let Atlas help prepare the response.
Use Atlas assistance to bring available incident and location context into dispatch preparation. Guardix AI guidance helps users find approved operating instructions, while report refinement can clarify the written account of the action. Authorized dispatchers assess availability and suitability, choose the next contact, and direct the response under the company's procedures.
AtlasDispatch agent
Your teamReviews and approves
Example · An attendance exception that gets an accountable next step.
A dispatcher reviews a late clock-in alert, checks the shift, and contacts the officer. If coverage needs attention, the dispatcher follows the approved replacement process and documents the update for the supervisor.
How it connects
How the workflow connects
- 1
Review the issue.
Open the relevant alert, call, shift, or incident context.
- 2
Coordinate the action.
Contact the responsible people and follow approved instructions.
- 3
Keep the record connected.
Document the outcome and assign anything still outstanding.
FAQ
Frequently asked questions
Is the dispatch module the same as a staffed dispatch service?
The module supplies the connected software workflow. Guardix's separately scoped managed dispatch service adds people to handle agreed calls, attendance follow-up, replacement coordination, and escalation.
Can dispatch work from approved post instructions?
Yes. Keep the site instructions and designated contact path available so the team can refer to the approved responsibilities when coordinating a call or response.
Next step
Give dispatch the context to keep work moving.
Bring alerts, officer information, site instructions, and documented follow-up into one operating workflow.
Platform
Explore the relevant Guardix modules
Operations DashboardSee shift status, attendance, site activity, incidents, and follow-up responsibilities in one working view.Open page Operational Alerts & Activity GapsBring configured late arrivals, activity gaps, and other shift exceptions into the responsible team's view.Open page Dispatch CoordinationConnect incoming issues, officer context, location, and response updates with available Atlas assistance.Open page Tasks & RemindersGive every responsibility an owner, supporting details, a due date, and a visible next step.Open page Walkie-Talkie & Team CommunicationKeep enabled voice and messaging channels close to dispatch, supervision, and the mobile field workflow.Open page
Solutions
Related solutions
Coverage & Attendance AccountabilityConnect the published coverage plan with recorded arrivals, exceptions, and replacement preparation.Open page Mobile Patrol & ResponseConnect patrol visits, checkpoint evidence, officer location context, and dispatch follow-up.Open page Officers & Field TeamsPut assignments, instructions, patrols, reports, and permitted communication in the officer's mobile workflow.Open page