The best security incident reporting software in 2026
Incident reporting tools for security companies compared: report forms, photo evidence, reports without signal, and what clients see. Guardix wrote this page and is one of the products.
By the Guardix team. Facts checked November 3, 2026.
Guardix wrote this page, and Guardix is one of the products on it, so read it as a vendor's guide, not independent research. We did not test the other products hands-on. Everything about them comes from their own public websites, read on November 3, 2026, with a link next to each statement.
Quick answer
For guard companies that report to clients, the best tools combine your own report forms, photos stamped by the app, reports that survive a lost signal, and a client portal. Guardix (ours) documents all of these. OfficerReports is a long-running choice with per-site prices and unlimited officers. Omnigo is built for public safety and security teams that manage incidents through investigation and dispatch.
Top three, for different needs
- 1. Best for reports officers finish on the spot, even without signal
Guardix
Your own forms per site, photos stamped with date, time and GPS position, a Help me write button for clear wording, and reports kept on the phone until the signal returns.source
- 2. Best for per-site pricing with unlimited officers
OfficerReports
$70 a site a month for 2 to 15 sites, with unlimited officers, devices and customizable reports.source
- 3. Best for teams that manage incidents through investigation
Omnigo
It covers every stage of an incident, from planning and response to reporting, investigation and resolution.source
Features and pricing compared
What each company's own website says today. “Not published” means we could not find it on their site, not that the product lacks it. Guardix's column comes from our own fact sheet.
| Guardix | OfficerReports | Omnigo | TrackTik | GuardsPro | Novagems | Connecteam | |
|---|---|---|---|---|---|---|---|
| Made for security companies | Yes. Built for security guard companies and their clients.source | Yes. Built by a security guard company owner.source | Yes, for public safety and security professionals.source | Yes. For security firms and in-house security teams.source | Yes. Aimed at small to medium security firms.source | Yes. Built for security companies with 10 to 1,500+ guards.source | No. Made for many industries; security is one of its industry pages.source |
| Incident reports | Officers file reports in the app while clocked in. Each new site starts with incident forms such as Trespassing and Vandalism.source | Incident reports emailed to clients and available online.source | Guided incident reports with auto-filled fields and compliance prompts.source | Mobile incident reporting, with AI report writing.source | Incident reports with instant notifications.source | Incident reports from the app with photos, GPS position and time attached.source | Custom incident report forms with required fields, photos and signatures.source |
| Daily activity reports | You build the report form; templates such as hourly reports remind officers and alert managers when one is missed.source | Paperless daily activity reports.source | Not published. Daily activity reports are not described. | Not published. Not named on the two pages we could open. | Guards submit DARs from the app.source | Incident and DAR reporting.source | Not published. No named daily activity report; activity history is tied to shifts and sites.source |
| Your own report forms | Forms built from text boxes, checkboxes, dates, times, signatures and file uploads, per site.source | Customizable reports in every subscription.source | Dynamic forms or checklists for each patrol checkpoint.source | Not published. Not described on the two pages we could open. | The back office defines custom reports with required fields.source | Customizable report templates, such as trespassing, theft and medical emergency.source | Site-specific forms and checklists.source |
| Photos in reports | Photos taken in the app are stamped with the date, time and GPS position.source | Reports can include images and videos.source | Digital media uploads and e-signatures.source | Not published. Not described on the two pages we could open. | Images, audio and video in reports.source | Photos, videos and voice recordings.source | Photo and video proof, time stamps and signatures.source |
| Works without signal | A report that cannot be sent is kept on the phone and sent when the signal returns. A GPS check-in needs a connection.source | Not published. Working without signal is not described. | Not published. Working without signal is not described. | The guard app is offline-capable.source | Not published. Its FAQ advises guards to stay online for accurate results.source | Not published. Its pages disagree: one says it needs a connection, another that scans queue on the phone.source | Works with low signal, but says it is not fully offline.source |
| Client portal | Clients see their sites, post orders, reports, schedule, time cards and invoices; client roles control what each one sees.source | Clients see their own reports online; you can review reports before they do.source | Not published. A client portal is not described. | Automated client portals with patrol, incident and report data.source | Clients see reports, tracking history, schedules and post orders.source | Clients log in to see reports.source | Not published. No client login described; it shares live links to the schedule.source |
| Reports sent to clients | A daily, weekly or monthly PDF report emailed to each client.source | Clients are emailed reports.source | Not published. Reports for clients are not described. | Customers get patrol, incident and reporting data through their portal.source | Reports go to the client once an admin approves them.source | Daily, weekly or monthly reports sent to clients.source | Time-stamped reports exported as PDF to share with clients.source |
| Mobile app for officers | One app for officers, managers and clients, on iPhone and Android.source | Apps on the Apple App Store and Google Play.source | The Omnigo Mobile App for officers.source | Guard app on iOS and Android.source | Guard app on Android and iOS.source | iOS and Android.source | A mobile app for guards; iPhone and Android are not named on the pages we read.source |
| Pricing | Published on the Guardix pricing page, per user per month.source | Published per site, not per user: $70 a site a month for 2 to 15 sites, $65 for 16 to 50 and $60 for 51 to 100, with unlimited officers. A Mobile Patrol plan is $40 a site, or $600 a month for unlimited sites.source | Not published: contact sales or book a demo.source | Not published. TrackTik is quoted for each operation; a specialist follows up on a pricing request.source | Published: Essential $5, Advanced $8 and Professional $10 per user per month on the monthly tab ($4.25, $6.80 and $8.50 on the annual tab), from 3 users. Scheduler is a $2 add-on; Payroll, Dispatcher, Invoicer and others are $1 each per user per month.source | Not published: billed per active user, month to month, after a quote. A 14-day free trial (card required).source | Published for its Operations hub: $29, $49 or $99 a month for the first 30 users on yearly billing, plus $0.80, $2.50 or $4.20 a month for each extra user.source |
| How we score | 9 of 9 documented | 8 of 9 documented | 5 of 9 documented | 6 of 9 documented | 8 of 9 documented | 8 of 9 documented | 5 of 9 documented |
How we score
- Each guide picks the features that matter for one need, the rows of its table.
- A product scores one point for each row its own website documents, with a link you can open. The score is counted from the table, cell by cell; nobody typed it in.
- “Not published” scores nothing. It may mean the website does not say, not that the product lacks it: ask the company.
- Guardix's points come from our own fact sheet, checked against the Guardix app. A “No” in Guardix's column is something it does not do today.
- The score shows what is documented, not how well a product works. We did not test the other products hands-on, and we do not rank them by quality.
- Prices are shown as each company publishes them and are not scored.
Short reviews
Guardix
Guardix is software for security guard companies: a web app for managers, a client portal, and one mobile app for officers, managers and clients on iPhone and Android.source
Built for guard companies whose clients read the reports.
What it does well
Limits
- Officers file reports while clocked in to a shift.source
Pricing: Published on the Guardix pricing page, per user per month.source
OfficerReports
OfficerReports describes itself as an all-in-one tool for security guard companies that combines guard tour tracking, paperless reporting and scheduling.source
A long-running guard reporting tool with simple per-site pricing.
What it does well
Limits
- NFC tags work only on Android phones.source
- Working without signal is not described.
Pricing: Published per site, not per user: $70 a site a month for 2 to 15 sites, $65 for 16 to 50 and $60 for 51 to 100, with unlimited officers. A Mobile Patrol plan is $40 a site, or $600 a month for unlimited sites.source
Omnigo
Omnigo makes incident management software for public safety and security professionals.source
Incident management for public safety and security teams, with dispatch built in.
What it does well
Limits
- No published prices: contact sales or book a demo.source
- A client portal and reports for clients are not described.
Pricing: Not published: contact sales or book a demo.source
TrackTik
TrackTik is Trackforce's security workforce management platform. It connects guarding work in the field to the financial back office in one system.source
Incident reporting inside a large security platform.
Limits
- No published prices.source
- We could read only two Trackforce pages; the others answered with a bot check, so it may do more than shown here.
Pricing: Not published. TrackTik is quoted for each operation; a specialist follows up on a pricing request.source
GuardsPro
GuardsPro calls itself a cloud-based security guard management platform for running operations and communication between the company, its guards and clients.source
Low-cost reporting with photos, audio and video, and admin approval before clients see reports.
What it does well
Limits
- Its FAQ advises guards to stay online for accurate results.source
Pricing: Published: Essential $5, Advanced $8 and Professional $10 per user per month on the monthly tab ($4.25, $6.80 and $8.50 on the annual tab), from 3 users. Scheduler is a $2 add-on; Payroll, Dispatcher, Invoicer and others are $1 each per user per month.source
Novagems
Novagems is security management software for security companies: shift scheduling, GPS tracking of guards, checkpoint tours and incident reports.source
Security-specific reports with templates and scheduled client reports.
What it does well
Pricing: Not published: billed per active user, month to month, after a quote. A 14-day free trial (card required).source
Connecteam
Connecteam sells what it calls a security guard management app: scheduling, a geofenced time clock, checkpoint checks and incident forms.source
Flexible forms in a general app, good for small teams.
What it does well
Limits
- Says it is not fully offline.source
- Not made only for security: a client login is not described.
Pricing: Published for its Operations hub: $29, $49 or $99 a month for the first 30 users on yearly billing, plus $0.80, $2.50 or $4.20 a month for each extra user.source
Buyer's guide
Make the right report the easy one
Officers write better reports when the form asks the right questions. Check that you can build your own forms per site and incident type, with required fields.
Evidence must hold up
Photos and video should be stamped with the time and place by the app. Ask whether officers can attach pictures taken earlier, and how edits are tracked.
Plan for no signal
Incidents happen in stairwells and basements. Ask whether a report can be written and saved without signal, and when it is sent.
Decide who reviews before the client sees
Some companies send reports to clients at once; others want a supervisor to approve first. Check the tool supports how you work.
Security company or in-house team?
Some incident tools are built for corporate and campus security teams with case management; others are built for guard companies that report to clients. Pick the one built for your side.
Questions and answers
- What should a security incident report include?
- Who, what, when and where, what the officer did, who was told, and evidence such as photos. Our free incident report template lists every field.
- Can officers write incident reports without signal?
- In some tools. Guardix keeps a report on the phone and sends it when the signal returns. Connecteam says it is not fully offline, and Novagems's own pages disagree, so test it in your worst spot.
- Should clients see incident reports right away?
- Many companies want a supervisor to review first. GuardsPro sends only admin-approved reports, OfficerReports lets you review reports before clients see them, and Guardix managers approve or reject reports.
- Is incident reporting software different for in-house security teams?
- Often. Tools like Omnigo add investigation and dispatch for public safety and security teams. Guard companies usually need site forms and reports their clients can read.
Related pages
See Guardix on your own posts
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Statements about other products come from these pages on their own websites, checked on November 3, 2026.
- https://officerreports.com/faq.html
- https://officerreports.com/pricing-plans.html
- https://www.omnigo.com/
- https://www.omnigo.com/contact
- https://www.trackforce.com/products/tracktik/
- https://www.guardspro.com/faq
- https://www.guardspro.com/pricing
- https://novagems.com/
- https://novagems.com/pricing/
- https://connecteam.com/industries/security-app/
- https://connecteam.com/pricing/
- https://officerreports.com/
- https://officerreports.com/reporting-software.html
- https://officerreports.com/hipaa-compliant-security-guard-software.html
- https://www.omnigo.com/solution/guard-tour-patrol-system
- https://www.omnigo.com/solution/dispatch-software
- https://www.guardspro.com/security-firms
- https://www.guardspro.com/
- https://www.guardspro.com/guard-tour-mobile-app
- https://www.guardspro.com/guard-tour-system
- https://www.guardspro.com/client-portal
- https://novagems.com/security-guard-management-software/
- https://novagems.com/checkpoint-tours/
- https://connecteam.com/
- https://connecteam.com/employee-scheduling-app/
Guardix makes this page and sells Guardix. Product names and trademarks belong to their owners, who have not reviewed or endorsed this page. Facts about other products come from their public websites on the date shown and may have changed since. Check the linked pages and ask each company before you decide. Spot something out of date? Tell us through the support page and we will correct it.